Hotel Indigo Hakone Gora, an IHG Hotel

I couldn't be happier about my stay here with my family. From the moment we first arrived until the moment we left the staff were not only extremely friendly and accommodating, they also went above and beyond. They took the time to make my family feel like we were their most important guests. They also assisted me in calling up the bus company we used to get there to follow up about an item that had been lost on the bus, which they then organised for us to pick up from the station when we were leaving. The room was amazing. The size of the room, the size of the bed, the shower, and the balcony hot tub were just brilliant. There was nothing better than coming back to the room after a day of adventuring to soak in the tub to relax. They have a free shuttle to Gora station where you can get the ropeway to Ashinoko or ride the Hakone Tozan railway, and also a free bus to Odawara station to continue on with your travels. This is an amazing place to have a break from the big cities and relax a bit closer to nature.

The hotel was beautiful, modern and well maintained with many great facilities. The room was large and comfortable, the bathroom large and great products. Loved our view out to the river from the balcony, and the private onsen on our verandah - though it was chilly getting into it at first, at -1 degrees :). The hotel shuttle to and from Odowara station is a great service (free) and was a great help in getting to and from the property, as was the car service to and from Gora station. I had planned to walk to and from Gora however staff recommended not to, it's a bit of a treacherous track apparently and all very steep (getting to Gora). Food in the restaurant for dinner was exceptional quality, and the service of all the staff just brilliant.

This hotel was the highlight of our trip, despite me accidentally booking a "mountain view" instead of a "river view" the hotel still gets top marks, so next time we will be making sure to book the river room! The hotel offers a free coach from the main train station making it easy to access. The room was enormous and luxurious. The private onsen bath was divine. The footbath in the outside bar was amazing for our tired feet after a day of exploring the mountains. My partner loved the spa and you are able to access this as tattooed people which is great. The bar does a happy hour which was fun, drinks were lovely. We had dinner one night and the food was amazing and for both dinner and breakfast there were plenty of vegetarian options. They also had all of the food labelled at the breakfast buffet (gluten free, vegetarian etc) which is the only place we stayed that provided this information.

The room itself was great, so much space (unheard of in Japan) and certainly worth the money. Best bed we stayed in throughout our trip. Was also nice to have Netflix access after a big day. Didn’t try breakfast but got cake and wine sent to room and it was delicious, well-priced and came quickly.

Beautiful design, attentive service, delicious breakfast. The room was large, clean and comfortable. The location was excellent, just a short drive away to Gora station and the hotel was able to drive us to and from the station with only a few minutes’ wait. Shuttle to Odawara (40 min away) was also very helpful.