The room is spacious, clean, and comfy. The private en suite spa bath is welcoming. The services are good and the staff is clearly out to meet the needs of the guests. Overall hotel amenities are good and well maintained.
Kok
april 2025
The food was excellent. It is more slanted towards "western" tastes than the food at the many ryokans that we had been staying at, but as our stay was at the end of our two-week trip and a change from what we had been eating, it was actually welcome as re-entry. We are walkers and did not use the shuttle bus, but having it available would be perfect for many. The museums in the area are quite wonderful and well worth visiting. The roo
Perry
juni 2024
Stayed at a lovely spot in Hakone with a private onsen and a beautiful view overlooking the river. The cherry blossoms were in full bloom during my stay, which made the whole experience even more special. Having a private onsen to relax in after a day of exploring was a real treat. The hotel also offered a convenient shuttle service, which made getting around much easier. Peaceful, scenic, and very relaxing overall.
Kelly
april 2025
I couldn't be happier about my stay here with my family. From the moment we first arrived until the moment we left the staff were not only extremely friendly and accommodating, they also went above and beyond. They took the time to make my family feel like we were their most important guests. They also assisted me in calling up the bus company we used to get there to follow up about an item that had been lost on the bus, which they then organised for us to pick up from the station when we were leaving. The room was amazing. The size of the room, the size of the bed, the shower, and the balcony hot tub were just brilliant. There was nothing better than coming back to the room after a day of adventuring to soak in the tub to relax. They have a free shuttle to Gora station where you can get the ropeway to Ashinoko or ride the Hakone Tozan railway, and also a free bus to Odawara station to continue on with your travels. This is an amazing place to have a break from the big cities and relax a bit closer to nature.
Nicholas
september 2024
Such a fun, and gorgeous hotel! Great amenities and comfortable check-in experience. Staff were very professional, friendly and helpful. We liked the shuttle bus to Gora station and utilised this a lot. Also the shuttle to Odawara station. The sushi restaurant across the restaurant was also amazing to try and also a 7/11 closeby. An amazing place to come back to after big days of sightseeing!
Chiarene
mars 2025
My third time staying at this location. Love the onsen, breakfast and staff. Make sure you catch the shuttle from Odawara and it’s easy to get to. Love how close it is to the cable car and ropeway. Too bad it was snowing during our stay. Gora brewery by Nobu and the Itoh dinning by Nobu are so deliciousz make sure you get a reservation for Itoh.
Jeannie
mars 2025
The hotel was beautiful, modern and well maintained with many great facilities. The room was large and comfortable, the bathroom large and great products. Loved our view out to the river from the balcony, and the private onsen on our verandah - though it was chilly getting into it at first, at -1 degrees :). The hotel shuttle to and from Odowara station is a great service (free) and was a great help in getting to and from the property, as was the car service to and from Gora station. I had planned to walk to and from Gora however staff recommended not to, it's a bit of a treacherous track apparently and all very steep (getting to Gora). Food in the restaurant for dinner was exceptional quality, and the service of all the staff just brilliant.
Deb
desember 2024
Breakfast meal had many options. Only stay for two nights and even though dinner was delicious ( with slight changes in set meals, but wished it had more options such as vegetables or rice option/ additional noodle option even though I understand how the dinner meant to be more streamline and exclusive level.
Linda
desember 2024
This hotel was the highlight of our trip, despite me accidentally booking a "mountain view" instead of a "river view" the hotel still gets top marks, so next time we will be making sure to book the river room! The hotel offers a free coach from the main train station making it easy to access. The room was enormous and luxurious. The private onsen bath was divine. The footbath in the outside bar was amazing for our tired feet after a day of exploring the mountains. My partner loved the spa and you are able to access this as tattooed people which is great. The bar does a happy hour which was fun, drinks were lovely. We had dinner one night and the food was amazing and for both dinner and breakfast there were plenty of vegetarian options. They also had all of the food labelled at the breakfast buffet (gluten free, vegetarian etc) which is the only place we stayed that provided this information.
Eleanor
desember 2024
The highlight was the breakfast . The onsen was also nice .
Lucia
april 2023